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Customer Care

 

Shipping Information 

    Domestic Shipping

    Items purchased on BonnieJean .com ship via USPS Priority Mail.

    Standard Delivery: Domestic standard shipping is free! Orders received prior to 4PM ET (Eastern time), Monday through Friday will generally be shipped within 1 to 2 business days. Please also allow 2 to 3 business days (excluding holidays) for the delivery of your package via USPS Priority Mail.

    Free shipping is not available for U.S. Territories.

    Next Day Shipping: Orders placed with Next Day Shipping Monday through Thursday (excluding holidays) before 1:00 pm EST, will arrive on the next business day, pending credit card authorization and verification.

    Orders placed with Next Day Shipping Monday through Thursday (excluding holidays) after 1:00 PM ET, will arrive within 2 business days. Orders placed after 1:00 pm EST on Thursday through Sunday will be shipped the following Monday (excluding holidays). Saturday Sunday delivery is excluded.

    Second Day Shipping: Orders placed with Second Day Shipping Monday through Thursday (excluding holidays) before 1:00 pm EST, will arrive in 2 business days, pending credit card authorization and verification.

    Orders placed with Second Day Shipping Monday through Thursday (excluding holidays) after 1:00 PM ET, will arrive within 3 business days. Orders placed after 1:00 pm EST on Thursday through Sunday will be shipped the following Monday (excluding holidays). Saturday and Sunday delivery is excluded.

    Next Day & Second Day Shipping is not available for Hawaii, Alaska, U.S. Territories, P.O. Boxes, APO or FPO, and international addresses.  

    International Shipping

    We love our customers around the world! Bonnie Jean gladly offers international shipping. We ship Monday through Friday, but do not ship on weekends or Federal Holidays. At this time, there is no overnight or express shipping for international orders. All orders will ship standard, via USPS Priority Mail.

    We are required by law to accurately list the contents and price of your purchases. They may be subject to duties and or taxes. You are responsible for any duties, taxes and customs charges.



    Returns & Exchanges

    Returns & Exchanges for Domestic Orders

    If you are not completely happy with your purchase, we’re here for you!

    You may return your unworn and unwashed garment within 30-days of purchase with the original tags in place. We will gladly exchange your purchase or refund your payment.

    Shipping and handling charges are not refundable.

    Please return your package with a completed Merchandise Return Form to the address below via a trackable courier, such as UPS. If the item you received was damaged, defective or incorrect, we will be happy to provide you with a USPS Priority Mail return label for your use.

    Click here to download our MerchandiseReturnForm.pdf 

    Bonnie Jean (Returns Department)
    10601 East Finch Avenue
    Middlesex, NC 27557

    Returns & Exchanges for International Orders

    We are always looking for ways to improve our customer service for Bonnie Jean fans around the world!

    At this time, we do not exchange items on international orders. If you require a different size, you will need to place a new order. We will gladly refund you for the merchandize, but we do not cover the cost of shipping to return the item.

    Back-Ordered & Out of Stock Items

    In the very unlikely event that our items become back-ordered or out-of-stock, we will contact you within two business days of your order to let you know. If we are not able to reach you within two days, we will refund you for your order and let you know when it’s back in stock!



    Payment

    We make it easy to securely accept payments online. Our online shop takes Visa, MasterCard, American Express, and Discover credit cards!

    Sales Tax

    BonnieJean.com charges sales tax to all orders shipped within California, Florida, New York and North Carolina.



    FAQ

    How do I find my size?
    Click here to view our size chart!

    Help! I need assistance with a unique dress order, what can I do?
    We are here to help you find the perfect dress! Reach our Bonnie Jean customer service reps at (252) 419-5040

    Where can I find Bonnie Jean dresses in-store?
    Click here to use our store finder and find Bonnie Jean dresses near you!

    What if my question isn't answered here?
    We would still love to help! Contact us at info@bonniejean.com



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