Frequently Asked Questions

Shipping

Express Shipping is FREE within the United States! Please also allow 2 to 3 business days (excluding holidays) for the delivery of your package via USPS Priority Mail.

+When will my order ship with Next Day Shipping?
Orders placed before 1:00PM EST with Next Day Shipping will arrive the next business day. For orders placed after 1:00 pm EST, please allow two business days. Orders placed Friday through Sunday will be shipped the following Monday (excluding holidays).  Next Day & Second Day Shipping is not available for Hawaii, Alaska, U.S. Territories, P.O. Boxes, APO or FPO, and international addresses.
+When will my order ship with Second Day Shipping?
Orders placed with Second Day Shipping Monday through Thursday (excluding holidays) before 1:00 pm EST, will arrive in 2 business days, pending credit card authorization and verification. Orders placed Friday through Sunday will be shipped the following Monday (excluding holidays).  Next Day & Second Day Shipping is not available for Hawaii, Alaska, U.S. Territories, P.O. Boxes, APO or FPO, and international addresses.
+When will my international package ship?
We love our customers around the world! Bonnie Jean gladly offers international shipping. We ship Monday through Friday, excluding Holidays. At this time, there is no overnight or express shipping for international orders. All orders will ship via USPS Priority Mail. We are required by law to accurately list the contents and price of your purchases. They may be subject to duties and or taxes. You are responsible for any duties, taxes and customs charges.

Returns and Exchanges

+What is your return policy?
You may return your unworn and unwashed garment within 30-days of purchase with the original tags in place. We will gladly exchange your purchase or refund your payment. Shipping and handling charges are not refundable. Download a return form HERE.
+What happens if I receive an incorrect or damaged product?
If the item you received was damaged, defective or incorrect, we will be happy to provide you with a USPS Mail return label. Please email info@bonniejean.com

Frequently Asked Questions

+How does your sizing work?
Bonnie Jean tends to run true to size, but every girl is different. Please reference our size guide here.
+Help! I need assistance with a unique dress order, what can I do?
We are here to help you find the perfect dress! Reach our Bonnie Jean customer service reps by emailing info@bonniejean.com or calling (252) 419-5040.
+How do I care for Bonnie Jean clothing?
The care instructions are located on each garment but if you have a question please feel free to email us at info@bonniejean.com.
+How do I modify or cancel my order if I already completed my order?
We are so sorry to hear you would like to cancel your order. Please email us at info@bonniejean.com
+How do I track my order?
You should receive a shipping confirmation email including your tracking number.  If you have not please feel free to email us at info@bonniejean.com. Please allow two business days for order processing.
+I would like to be a distributor or wholesaler of your product. How do I contact you?
We would love to work with you! Please email us at wholesale@gersonandgerson.com.
+In which states do you charge sales tax?
BonnieJean.com charges sales tax to all orders shipped within California, Florida, New York and North Carolina.

Payment

We make it easy to securely accept payments online. Our online shop takes Visa, MasterCard, American Express, and Discover credit cards!

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Size Guide

Size Guide

Size Guide

Infant Size Guide Toddler Size Guide Little Girl Size Guide Big Girl Size Guide Plus Size Guide

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