Frequently Asked Questions
We want you to love your Bonniejean.com Purchase. If your dress wasn't twirl tested and approved, you can start a Return or Exchange by Printing a Return Form using the link below.
Our Return & Exchange Policy
You may return your unworn and unwashed garment within 30-days of purchase with the original tags in place. We will gladly exchange your purchase or refund your payment. Shipping and handling charges are not refundable. While you are welcome to choose the shipping carrier of your choice, we suggest choosing a carrier that provides tracking information. Your refund will be generated within a few business days of the item arriving at our warehouse.
If you received an incorrect or damaged order, you can always email us at info@bonniejean.com for assistance.
Have another question? Please visit our Frequently Asked Questions Page.